How long does shipping take?
Orders are processed in 1 to 3 business days and arrive in 7 to 15 business days in the US (10 to 25 internationally). Every order is tracked. Shipping details
Is shipping free?
Yes, on US orders over $35. Orders under $35 ship for $4.99. Plushie bouquets always ship free.
How do I track my order?
Use the tracking link in your shipping email, or visit Track your order.
Can I return something?
See our Refund policy for how returns work.
My item arrived damaged or wrong. What now?
We're so sorry! Email a photo and your order number to kawaiiiloversclub@gmail.com within 7 days of delivery and we'll send a replacement or refund.
Is checkout secure?
Yes. Checkout is powered by Shopify with encrypted payments. We never see or store your full card number.
Do you have a discount code?
Use code POOKIE at checkout for 10% off your order.
Can I send an order as a gift?
Of course! Just enter your giftee's address at checkout.
How do I contact you?
Email kawaiiiloversclub@gmail.com or use the chat bubble. We reply within 24 hours, Monday to Friday.